Terms and Conditions:
PRICES: All prices are in Cayman Dollars. RETURNS: The Mattress Experts does not offer Exchanges, Returns or Refunds of any kind on any items sold in our stores or online. For health, hygiene and safety reasons, we cannot accept returns on any mattress, pillow, sheets, mattress topper, or other bedding. Mattresses are firmer when new and will adjust to your body during the first 30 – 45 days. You may experience different levels of comfort as your body also adjusts to the feel of a new mattress. GOODS: You should be aware that: (a) all sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only; (b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and (c) comfort grading is for guidance only. DEFECTS: Any manufacturer defects are covered by the warranty, provided the mattress is not stained. Do not forget to purchase mattress protector to keep your warranty. The Mattress Experts will honour the manufacturer warranty. DELIVERY: Delivery is free on Grand Cayman during COVID – 19, Monday thru Friday. Full payment must be made prior to the order being loaded for delivery. A requested delivery date can be made at checkout and the exact date will be confirmed when final payment is made. Delivery must be scheduled within 14 days, unless ordering complete bed sets. PRICE PROTECTION: During COVID -19, we will honour all quotes given since February 1, 2020. SPECIAL ORDERS: Special Orders will take longer during COVID – 19. Please allow up to 8  – 10 weeks, though we do not expect it to take that long. International mattresses sizes are available as a custom order and will incur an additional charge. You are responsible to ensure all measurements are correct and sent in inches. If you have any questions, please do not hesitate to ask an In Store Sleep Specialist. REVIEWS: The Mattress Experts voluntarily participates in a product and services review program. You may receive an automated email to review our products and services after your purchase has been completed and the products delivered to you. Your participation in making us the best possible online shopping experience is greatly appreciated and completely voluntary.