The staff were very helpful and friendly. We were given a delivery time to within one hour on our preferred day. Delivery men were busy but Vicky and another gentleman brought it themselves in a car to ensure we got it as promised. Really great customer service. We bought 2 memory foam mattresses and 2 latex pillows and have been sleeping soundly ever since. Definitely recommend this place!
Laura Tonner 10/25/2019
Quality of things that in the store and customer service
Wife and I are renting on-island and wanted... to upgrade our pillows. The staff were helpful and friendly - even though we must've tried every pillow in that store. Would definitely recommend!read more
Excellent customer service, very happy with... mattress we ended up buying. Sales staff were knowledgeable about product and explained the differences very clearly between each product. Also, almost all the mattresses we looked at were in stock ON ISLAND, I think this is important to mention as many retail experiences here you can be left waiting weeks for your purchase. The new mattress (Tommy Bahama) and just as importantly new memory foam pillows with a shoulder cut out for side sleeping have made a huge difference (I didn't know this side sleeping pillow existed...it's been life changing). Delivery was prompt and Vickie followed up with us to see if we were satisfied with the purchase so far. Would recommend going here first if looking to purchase a mattress, pillows or other bedding in Grand Cayman!read more
Buying a mattress on Grand Cayman is easier... than you think! Fantastic service from Mark and Vickie. Great selection of (ON ISLAND) mattresses, pillows and accessories. We are new home owners who left bed shopping late. Mark helped direct us to the mattress that would be best for us without rushing us. We picked the Tommy Bahama mattress and wonderful pillows that they were able to deliver "same day" (although we had it delivered a few days later). No waiting 3-4 weeks for their products. They were professional and prompt on delivery (which was free of course) while offering to remove the existing mattress if required. Vickie called a week later to inquire about our satisfaction of mattress and our experience, which we appreciated. All their mattresses have warranties they honor from Island. After 2 weeks now we can say we are sleeping better than we have in years! We are recommending The Mattress Experts to all our friends or to anyone requiring a new mattress. With a new home we are going to be return customers. Thank you Mattress Experts for all your help~!read more